We use Stripe as our payment provider. You can learn more about them here: www.stripe.com
When a job is posted, the Job Owner will pre-pay the cost via a credit card. Once the job is completed, funds are released to the OndeWorker(s), and a receipt is automatically emailed to the Job Owner.
If a job is not filled or responded to by workers, the Job Owner is refunded 100% with no questions asked or fees deducted.
At any time, a Job Owner can cancel the future shifts for a job and receive a full refund for those shifts.
Should any disagreement or conflicts arise during a shift on a job, the Job Owner can open a dispute, and funds will be held until the dispute is resolved by both the OndeWorker and the Job Owner.
A OndeWorker can open a dispute for any active shifts, and funds will be held until the dispute is resolved.
Our support team can help with any disputes, payment, or refund issues.